Legal Services Industry Cases
1 / Difficulty
A law firm was faced with the challenge of heavy paperwork and case management. Due to insufficient staff and the lack of experience of new staff, the law firm's work efficiency was affected, resulting in delayed case processing and reduced client satisfaction.
2 / Solution
AI system (understand user-required functions and summarize functions)
Process Automation (RPA)
3 / Results
Automated document generation and management processes significantly reduce lawyers’ time investment in paperwork.
Attorneys are able to focus more time on client service and case strategy, which increases client satisfaction and loyalty.
Previous process
01.
The lawyer instructed the secretary to find a past case.
02.
The secretary went to the file cabinet and manually searched through hundreds of documents.
03.
After the secretary finds the required documents, he or she will give them to the lawyer.
04.
The lawyer took the document, read it carefully and summarized its contents.
05.
The lawyer draws legal conclusions based on the content of the summary.
Improved process
01.
The lawyer instructed the secretary to look for past cases.
02.
The secretary sends a query request to the AI robot to find the required cases.
03.
AI robots automatically search for relevant documents in the database and quickly locate the required data.
04.
The AI bot analyzes the found documents and generates a summary.
05.
The secretary receives the summary provided by the AI and gives it to the lawyer for review.